Pivot X:

PivotX is a fast-growing, innovation-driven company focused on optimizing business performance through data, automation, and smart workflows. We work across sales-driven environments, leveraging advanced analytics to improve efficiency, conversion, and decision-making at scale.

Position Overview:

We are seeking a detail-oriented and performance-driven Quality Control Specialist to join our growing financial services operations team. In this role, you will be responsible for monitoring sales interactions related to financial services, ensuring compliance, accuracy, and adherence to quality standards. You will play a critical role in maintaining service excellence, improving sales performance, and ensuring regulatory compliance across all client interactions.

Key Responsibilities:

• Monitor and evaluate inbound and outbound calls related to financial services.

• Ensure compliance with U.S. regulations, internal policies, and client-specific guidelines.

• Assess call quality, accuracy of information, and professionalism of sales specialists.

• Identify trends, gaps, and areas for improvement in sales performance and compliance.

• Provide structured feedback, coaching insights, and quality reports to sales and management teams.

• Maintain accurate documentation of call evaluations and quality scores

• Collaborate with training and leadership teams to improve scripts, processes, and performance

• Ensure confidentiality and data protection standards are consistently followed

• Support continuous improvement initiatives and quality benchmarks

Qualifications:

• Spanish proficiency

• Previous quality assurance or quality control experience in the U.S. financial services or sales environment

• Strong understanding of financial compliance standards (must)

• English proficiency at C1 or C2 level

• Exceptional attention to detail and analytical skills

• Strong communication and feedback-delivery skills

• Experience working with call monitoring tools, CRM systems, and QA platforms

• Ability to manage large volumes of evaluations while meeting deadlines

• Objective, consistent, and fair in performance assessments

• Team-oriented with a proactive and improvement-driven mindset

Why Join us?

• Growth Opportunities

• Collaborative Culture

• Learning & Development

• Competitive Compensation

• Tech-Gear Provided

Employment Type:

• Full-time

• Onsite

Work Schedule:

• Monday to Friday between 5:00 pm - 04:00 am (Amman time)

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